Welcome to mk77. We believe that every user's personal data belongs to them. This Privacy Policy It will explain how mk77 collects your data, why it is collected, and how it is kept secure.
By using our platform, you agree to this Privacy Policy. If you have any questions, please contact our support team.
This Policy mk77.vu Applies to all services, including the website and associated mobile applications.
1 What Information We Collect
Mk77 only collects the information necessary to provide you with a safe and quality gaming experience. We never collect data we don't need.
Personal Identification Information
- At Registration: Full name, date of birth, mobile number, email address, and residential address.
- During KYC verification: A copy of your national ID, passport, or driving license.
- Payment Information: bKash, Nagad, or Rocket mobile number and transaction history. We do not store full card numbers or complete bank account details.
Automatically Collected Data
- Device Information: Device type, operating system, browser type, and version.
- Log Data: IP address, login time, page visits, session duration.
- Gaming Activity: Game history, bet amounts, and win/loss records.
- Location Data: General geographic location only (up to country/city level), not precise GPS coordinates.
We never store your full payment card number or CVV on our servers. All payments are processed through secure third-party payment gateways.
| Data Type |
Purpose of Collection |
Mandatory? |
| Name & Contact |
Account Creation & Verification |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identity Documents |
KYC & Fraud Prevention |
On Withdrawal |
| Payment Number |
Transaction Processing |
Yes |
| IP & Device |
Security & Fraud Prevention |
Automatic |
2 How We Use Your Information
Collected data is used solely for specified purposes. mk77 never uses your information to serve third-party advertisements or sells your data to anyone.
- Account Management: For registration, login, password reset, and updating account settings.
- Identity & Age Verification: To prevent access by individuals under 18 and to complete the KYC process.
- Transaction Processing: For deposits, withdrawals, and bonus credits.
- Customer Support: To respond to your complaints or questions and resolve any issues.
- Security Assurance: To detect suspicious activity and prevent fraud.
- Legal Obligations: To meet requirements from government or regulatory authorities.
- Service Improvement: Analysis of user behavior to enhance your experience on the platform.
- Relevant Communications: Notifications about important updates, security alerts, and promotions (with your consent).
Our Commitment: Your data will only be used for the purposes stated above. Any new use will require fresh consent from you.
3 Cookies & Tracking Technologies
Mk77's website and app use cookies and similar technologies to make your browsing experience smoother and more personalized.
Types of Cookies
- Essential Cookies: Required to maintain login sessions, verify security, and support core functionality. These cannot be disabled.
- Functional Cookies: Remembers your preferred language, game settings, and interface preferences.
- Analytics Cookies: Used to understand how many users are visiting which pages. This information is completely anonymous.
- Performance Cookies: Used to monitor site loading speed and identify technical issues.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of some services.
On your first visit, we will ask for your cookie consent. The choice is yours — "Accept All" or "Necessary Only".
4 Sharing Data with Third Parties
Mk77 does not sell your personal information. However, in certain circumstances, limited data may be shared with trusted parties:
- Payment Providers: bKash, Nagad, Rocket — only the information needed to complete a transaction is shared with the respective payment provider.
- Game Software Providers: Game providers receive limited session data to facilitate gameplay. They do not have access to your full identity information.
- KYC Verification Service: We work with licensed verification agencies to authenticate identity documents.
- Law Enforcement: Required information may be disclosed in response to a court order or government directive.
- AML Authority: Suspicious transaction details may be reported to regulatory authorities in compliance with anti-money laundering laws.
Important: We never sell your data to marketing or advertising companies. Every third-party partner operates under a strict confidentiality agreement.
5 Data Storage & Security
Mk77 follows industry-leading technology and practices to keep your data secure.
Security Measures
- 256-Bit SSL Encryption: Bank-grade encryption is applied to all data transmissions.
- Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.
- Firewall & DDoS Protection: Servers are protected against cyberattacks.
- Regular Security Audits: An independent security team regularly audits the system.
- Restricted Access: Only authorized personnel are permitted to access the necessary data.
Retention Period
Your data is retained for the following defined periods:
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligations |
| Transaction Records |
7 Years |
Financial Regulation |
| KYC Documents |
5 Years |
AML Policy |
| Gaming History |
3 Years |
Dispute Resolution |
| Log Files |
12 Months |
Security Monitoring |
Once the retention period ends, your data is permanently and securely deleted so it cannot be recovered by anyone.
6 Your Data Rights
Mk77 respects your full control over your personal information. Your rights are outlined below:
1
Right to Access
You may request to see what information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information.
3
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
4
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
5
Right to Portability
You may request a copy of your data in a structured format.
6
Right to Object
You can opt out of marketing communications or object to profiling at any time.
To exercise any of your rights, contact our support team. We will respond within 30 days.
7 Privacy Protection for Minors
Mk77 provides services exclusively to individuals aged 18 and above. We do not collect or store data from minors.
- Date of birth is verified at the time of registration.
- Age verification is carried out as part of the KYC process.
- If an underage account is detected, it is immediately suspended and all associated data is deleted.
If you believe a minor is using this platform, please notify our support team immediately.
8 International Data Transfers
Mk77 is an international platform. In some cases, your data may be processed on servers located outside Bangladesh.
- Data Centers: Our servers are hosted in high-security third-party data centers that comply with international data protection standards.
- Contractual Safeguards: All partners involved in data transfers are bound by internationally recognized data protection agreements.
- Equal Protection: Wherever your data is held, the same level of protection as outlined in this privacy policy is guaranteed.
We only transfer data to countries or regions with adequate data protection laws in place.
9 Privacy Policy Updates
This Privacy Policy may be updated from time to time due to legal changes, new technologies, or service improvements.
- For significant changes, we will notify you in advance via your registered email or mobile number.
- The revised policy will take effect from the date it is published.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- You can review the latest version of this policy on this page at any time.
For major changes, a notification banner will be displayed on the site so you can easily see what has been updated.
10 Contact Us
For any privacy-related questions, complaints, or requests, please reach out to us. Our dedicated privacy team is always ready to help.
Live Chat
Get live support 7 days a week, 24 hours a day.
Upon receiving a privacy-related complaint, we will respond within a maximum of 30 Business Days Committed to responding within.